Book With Us FAQs

FAQs

Home Book With Us FAQs
Our cancellation policy varies depending on the property and the time of year. Please refer to the property’s listing for specific details or contact our customer service team for more information.
Yes, a security deposit is required for all stays. The amount varies depending on the property and the length of your stay. The deposit is fully refundable as long as there is no damage to the property.
Yes, all properties are equipped with fresh linens and towels for your stay. If you require additional linens or towels during your stay, please contact our customer service team.
We understand that pets are a part of the family, but not all properties allow pets. Please refer to the property’s listing for specific details or contact our customer service team for more information.
All properties are equipped with basic amenities such as Wi-Fi, air conditioning, and kitchen appliances. Some properties may have additional amenities such as a pool, security or a gym. Please refer to the property’s listing for specific details.
Our customer service team will provide you with detailed instructions on how to check-in and check out of the property. In most cases, you will be able to access the property using a lockbox or a key code.
At our company, we offer flexible stay options for our guests, which means that there is no minimum stay requirement. You can book our properties for as long or as short as you’d like, depending on your travel needs and preferences. We believe in providing our guests with maximum flexibility and convenience, so you can make the most of your holiday without any constraints.
Yes, we do offer parking facilities for our guests. Availability may vary, so please contact our 24/7 support team for more information.
The nearest airport to our properties is Dubai International Airport, which is located just a short drive away.
Our properties are located in prime locations, near some of Dubai’s most popular attractions and shopping centers. The exact distance may vary depending on the property, so please refer to our website or contact our 24/7 support team for more information.
Yes, we are always happy to accommodate special requests to the best of our ability. Please contact our 24/7 support team with any specific requests or questions.
Yes, our 24/7 support team is available to assist with any questions or concerns during your stay. Whether you need help with check-in, have a question about local attractions, or need assistance with a special request, our team is here to help.
We understand that accidents can happen. If you do accidentally damage anything in the property, please let us know as soon as possible so that we can address the issue. Depending on the extent of the damage, there may be a fee associated with repairing or replacing the damaged item. Our team is available 24/7 to assist you with any questions or concerns you may have during your stay. We strive to provide a comfortable and enjoyable experience for all of our guests, and we appreciate your cooperation in helping us maintain the quality of our properties.